Info
Barcelona, Spain | Published on: January 31, 2013 | Published on: January 31, 2013
Social media pitch
viCloning – it's like Siri and live chat had a baby! #vicloning #virtual #agent #NLP #AI #viclone http://pr.co/p/000sqo
Summary
Viclone, an emerging leader in intelligent virtual agent solutions, has launched viCloning® public beta – the first affordable intelligent virtual agent and customer service optimisation solution that doesn’t require IT skills to set up and maintain. viCloning makes 24/7 online customer support accessible and affordable for all companies. Visit http://www.vicloning.net to join!
Details

Viclone, an emerging leader in intelligent virtual agent solutions, has launched viCloning® public beta – the first affordable intelligent virtual agent and customer service optimisation solution that doesn’t require IT skills to set up and maintain.

viCloning benefits companies that are spending too much on online customer service and support, and yet are not able to provide customers with the service and support they deserve. This solution helps smaller companies and start-ups that are often unable to deliver adequate customer service due to the excessive monetary and human costs of providing a true around-the-clock customer service and support.

viCloning is affordable. Costing the same as a typical live chat solution but without the hidden human and monetary cost, or the tremendous opportunity cost of splitting your time between running your business and providing customer support.

viCloning is simple. It doesn’t require IT skills, and only takes five minutes to setup. It is the first intelligent virtual agent solution that can be easily self-managed.

viCloning uses a natural language engine to understand the meaning of the question. It is the first intelligent virtual agent with automatic self-learning and a user-friendly, proactive trainer. It can support more than 35 languages ensuring that no matter what language a customer speaks, it will be understood.

viCloning doesn’t sleep, go to lunch or on vacation. It is the only true 24/7/365 customer service and support solution that delivers a consistent level of service.

The questions customers ask, and how they ask them, are an invaluable insight. viCloning provides real-time comprehensive analysis and customer intelligence tools which allow companies to understand their customers better than ever before.

viCloning is incredibly scalable and can easily grow with companies as they transform from a humble start-up to a large corporation.

Public beta starting today. Sign up, it will take a minute, and help us make this incredible solution even better.

Quotes
viCloning® aims to enable all companies to be exactly where their customers are – on the web.

— Rudy Bianco (CEO)
Can you out a price on not attending to your existing or potentials customers’ needs?

— Rudy Bianco (CEO)
It's like SIRI and live chat had a baby!

— Alexander Malov (COO)
Your intelligent virtual agent because you need to be where your customers are!

— Alexander Malov (COO)
72% of US online consumers prefer to use a company's website to get answers to their questions rather than contact companies via telephone or email; roughly half this group strongly prefers self-reliance.

— Forrester Research 2010
Searchable self-service and frequently asked questions (FAQs) are among the most commonly accessed customer service touch points, but there is a lot of room for improvement.

— Forrester Research 2010
Businesses know that good service is important: 90% of customer service decision makers tell Forrester that delivering good service is critical to their company’s success; 63% think its importance has risen. Yet businesses today are battling the ongoing economic pressures of a prolonged global recession. Most companies pragmatically balance the cost of doing business with customer satisfaction.

— Forrester Research 2012